Refund Policy
Last updated: July 21, 2026
All Sales Final
Due to the consumable, wellness, and personal-care nature of our products, all sales are final. We do not accept standard returns or exchanges after an order has shipped, including unopened, opened, unused, or used products.
Damaged, Defective, Incomplete, or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, email support@mineralgoods.com within 7 calendar days of delivery.
Your message must include:
Your order number
A description of the issue
Clear photos of the product
Clear photos of the packaging
A clear photo of the shipping label
After reviewing the claim, we may provide a replacement or refund for the affected item. We may request additional information before approving a resolution.
Lost or Undelivered Packages
If tracking has not updated for 7 business days, or your package appears to be lost in transit, email support@mineralgoods.com. We will review the shipment with the carrier and determine the appropriate resolution.
If tracking shows the package as delivered but you cannot locate it, check the delivery area, household members, neighbors, building staff, and the carrier before contacting us.
Order Changes and Cancellations
Orders begin processing quickly. To request a change or cancellation, email support@mineralgoods.com as soon as possible.
Changes and cancellations are not guaranteed after an order has been submitted. Orders cannot be cancelled after shipment.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied at checkout.
If a package is returned to us, contact support@mineralgoods.com. Additional shipping charges may apply before the order can be sent again.
Refused and Unclaimed Packages
Refused or unclaimed packages are not eligible for a standard refund. Contact support@mineralgoods.com if a package is returned to sender.
Bundle, Promotional, and Discounted Purchases
Bundle offers, quantity discounts, promotional purchases, and discounted products are also final sale. If an eligible item arrives damaged, defective, incomplete, or incorrect, the claim process described above still applies.
Refund Timing
When a refund is approved, it is issued to the original payment method. Processing time depends on the payment provider and financial institution.
Legal Rights
This policy does not limit any rights that cannot be waived under applicable law.
Contact
Questions about this policy can be sent to support@mineralgoods.com.
